Support

The quickest way to get help is by email. We aim to respond within two business days, Monday to Friday, excluding UK public holidays.

Email: contact@driversheet.com

To help us respond quickly, tell us which app you are using (DriverSheet Driver or DriverSheet Manager), the name of the business account, and a short description of the problem.

Do not send us your password, driver access code, one-time passcode, full bank details or other sensitive information by email.

Signing in

• Drivers usually sign in with the access code provided by their manager. If your code does not work, ask your manager to confirm or reset it. Where your business has enabled phone sign-in, you can request a one-time passcode by SMS.
• Managers sign in with their email address and password. Use the password-reset option on the sign-in screen if you have forgotten your password.

Submitting and reviewing reports

• Drivers submit a daily report by uploading their delivery day-summary screenshot; the figures are read automatically and can be corrected before submitting.
• If a report will not submit, check your connection and that the screenshot is a clear, complete image. Managers can review, and where needed adjust, submitted reports.

Route assignments

• Managers set up operational IDs, routes and assignments (including cover and temporary work). If a driver cannot see the right route or ID when submitting, the manager should confirm the assignment is active for that date.

Invoices, rates and earnings

• Rates and payment details are configured by the manager. Earnings shown to drivers are calculated from submitted reports and the applicable rate.
• Questions about a specific invoice amount or adjustment are best raised with the business managing your account; managers can contact us for help with invoice settings, calculations or sending invoices.

Account access and data

• To update your profile details, ask your manager (for driver accounts) or edit them in Settings (for manager accounts).
• To request deletion of your account and associated data, see the Delete Account page.

For details of what we collect and how we protect it, see our Privacy Policy. To request account deletion, see the Delete Account page.